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contact@novaocto.com - +1 212 219 2288

Contact Us To Find Out About International Shipping Options

FAQs

We hope you’ll find the information you’re looking for on this page, but if not feel free to contact us at any time.

What is Nova Octo?

Answer

Nova Octo is a platform for the fashion conscious, socially responsible woman. Our aim is to give longevity to beautiful runway looks and to change the traditional cycles of the fashion industry that see a garment lose its value simply because of seasonality. We value our designers as well as their beautiful creations and we hope for these to be experienced and never forgotten. But looking great isn’t all that we stand for – we encourage our customers and followers to “do good” by helping us give back to important causes that affect our planet and the people with whom we share it.

How is Nova Octo different?

Answer

Nova Octo is not an online store, or like any other retail or rental business. It is a curated archive for new season, past season, and vintage looks. Every piece available on our website or in our showroom is unique and has been carefully selected by our in-house team, so you can be sure to find something extra special for your event. The aim is to bring beautiful occasion wear pieces back to life time and time again, and in doing so give back to important causes concerning the environment, education, and human rights. We stand by the motto “Looking great, doing good.”  

How do I book an appointment with a Style Consultant?

Answer

If you wish to schedule an appointment you can do so by calling us at +1 212 219 2288 or by emailing us at contact@novaocto.com. However, you do not need an appointment and are welcome to visit our showroom at any time during 10am and 7pm from Monday to Saturday.

Is there a fee for Showroom appointments?

Answer

Our Style Consultations are free of charge.

What are the operating hours for your showroom?

Answer

Our showroom is open  Monday-Friday  from  10am 6:30pm and Saturday from 11am to 5pm, but we’d be happy to accommodate a Style Consultation on a  Sunday  if this works best with your schedule. Just email contact@novaocto.com  or call +1 212 219 2288 to make arrangements.

How many days can I keep an item for?

Answer

Our rental period is for four days. You will receive an item on the first day and return it on the fourth. Please note that items cannot be delivered to you and back to us on Sundays so the rental period will be increased for over-the-weekend events, however you will not be charged for the additional day.

Can I borrow an item for more than four days?

Answer

Yes. You can do so by speaking to one of our Style Consultants either via email or phone.

How can I know for sure that the item will fit?

Answer

We display as much information as we can on our site to make sure that you can find the perfect fit for you, and our Style Consultants are always available to answer any questions. However, if you receive an item and it does not fit please contact us immediately and we will do our best to offer a solution.

Why can’t I find my size?

Answer

Many of the styles that we carry are unique, or hard to find, so we aren’t able to offer a full size run for every single style. Our goal is not to be like any other retail store, as we aim to offer a library of unique and special items that no one else will be wearing. We are confident that we will be able to offer you a wide selection regardless of your size. We’re still a very young company and we are growing our curated collection, and we would love your feedback on what you feel is missing in your size.

How often are new items available?

Answer

Because we offer items that to us are “seasonless” we don’t follow the cycles that a store would. We will add new items to our selection when we find the right ones for us, and most importantly for you.

Do you offer alterations?

Answer

We offer temporary alterations to the hem and straps on items where this is possible. We prefer that you provide us with your measurements so that our tailors can perform the alterations, and our Style Consultants can assist in how to provide accurate measurements. We work with highly skilled tailors in various US cities, so please contact us if you prefer this option to find out if there is a tailor near you. If neither of the above options works for you, and you have a trusted tailor that you would like to work with, we will allow this. 


However, if any irreversible alterations are made or any damages occur you will be charged the full retail value of the item.

Why are alterations not possible for the item I selected?

Answer

Even small alterations will have permanent effects on certain fabrics. However, we do offer double-sided fabric tape which can be used to temporarily shorten hems or sleeves.

Do I have to iron or steam my item?

Answer

Every piece we send out is placed in protective garment bags and tissue paper to avoid wrinkles. Fabrics have a life of their own so some might require steaming upon arrival. Please use a steamer on low heat and do not place the steamer too close to the fabric.

How often do you dry clean an item?

Answer

We have every piece professionally cleaned, using methods that are safe for the environment, after every single wear.  

How is the item sent to me?

Answer

If you are based in NYC we will send the item to you by courier – which will be charged at a flat rate of $35, including the return. If you are ordering from another state we will ship your order to you via FedEx and the cost for this will be shown at checkout based on your location.

Where do you ship to?

Answer

We ship across the United States. For International orders, these need to be arranged directly through our Style Consultants over email or by phone.

Do you offer same-day delivery?

Answer

If you are based in the NYC area, and order your piece by 3pm we will have this delivered to you by end of day (8pm latest). You may order a same-day item after 3pm, but please note that you will be responsible for the collection from our showroom before 7pm. If you are based out of the state of NY we can provide next-day delivery as long as the order has been submitted by 1pm EST, however this will be at a higher shipping cost.

How long will it take for my piece to arrive if I’m based outside of NYC?

Answer

If you let us know the start of your rental period, we will make sure that the item arrives to you on this day as long as you are not ordering for the same day. You will be able to track your order online.

Where is your showroom located?

Answer

Our showroom is in TriBeCa, NYC at 88 Laight Street

How do I return an item?

Answer

You will receive instructions in your delivery to clarify the steps you will need to take. With the exception of hand-delivery to our showroom, all returns must be made by 1pm on the final day of your rental period. Any items returned after 1pm will result in a $100 late fee per day.

  • If you received the item by courier, you can arrange the collection by calling the courier service as mentioned in the enclosed paperwork.
  • If you received the item via FedEx, you will need to arrange the collection by contacting FedEx and scheduling a collection or dropping the item off at a local FedEx outlet.
  • If you collected the item from our showroom the default return method would be return it to our showroom before 6.30pm on the final day of your rental period. You may also contact us to arrange a courier collection but this will be at an additional fee.

Why was I charged a late fee?

Answer

The event and experience of another client depends on the timely return of your item, and any late returns will impact someone else.

What is the insurance charge on my invoice?

Answer

We are aware that small damages might occur to an item during a fun night, hence we've set an insurance fee to make sure that your item is covered. Please note that this fee is for minor repairs and will not cover significant damages caused by neglect. 

How do I prepare an item for collection?

Answer

You will receive instructions detailing the paperwork you need to complete the return. We will send you Nova Octo packaging for every piece you order, and we kindly ask that you send the item back to us exactly as it arrives and complete of all packaging items. We appreciate that you know how special the item is and, as we go through great lengths to ensure its protection, that you will package it with extreme care.

What happens if I lose the return label or packaging?

Answer

  • If you lose the return label, please contact us so that we can provide you with a replacement.
  • If you lose the garment cover sent to you to ensure the item’s protection, we kindly ask that you find an alternative to package the item with extreme care. As we strive to be sustainable, please note that if this happens you will be charged a $50 fee.

What happens if I damage an item I rent?

Answer

Please note that we don’t consider normal signs of wear a damage. If a piece is returned to us showing severe damages, stains or tears, or if it lost when in your possession, you will be charged the full retail value of the piece.

Can I cancel an order?

Answer

You are entitled to cancel an order either by contacting a Style Consultant via email or phone or through your online account.

What are the fees for canceling an order? 

Answer

You may cancel an order at any time, however some charges will incur. We will have to charge 50% of the total rental amount if you cancel between five and ten days before the rental period starts, and 100% of the total rental amount if you cancel less than five days from the beginning of the rental period.

Can I edit my order after I place it?

Answer

To edit your order please contact us by email or phone.

How do you donate to charities?

Answer

When you order an item you may select your preferred cause or organization out of those that we choose to sponsor. We vow to donate 15% of proceeds for each transaction to the cause or organization that you selected. We also contribute throughout the year with regular monetary donations, dressing attendees of charity galas and offering fitting experiences for chosen members of a charity.

How do you choose the Charities you work with?

Answer

We select the organizations we support based on their proven impact for the cause that they stand for.

Can I donate an additional amount to one of the organizations?

Answer

The causes that we support can use as much help as we can give them, so adding a separate donation to a chosen organization is very much welcomed. You will be able to add an additional amount at your discretion when you complete your order.

Can I offer my items to Nova Octo and make these available for rent?

Answer

We are always looking to acquire special pieces to add to our library. Please note that every item will need to be inspected by our experts. You can email contact@novaocto.com for more information.